Shipping + Returns
If you have any order problems or inquiries, please read our policies below. If your question remains unanswered, please contact firstname.lastname@example.org.
April 2023: Due to a high amount of orders, our processing time can be up to 3 weeks on made-to-order items. Thank you so much for understanding this delay, as we are a small business with an unexpected amount of growth.
The Sage Vintage ships worldwide, all orders with ready-to-ship items are processed within 2-3 business days. Business days do not include holidays or weekends. Preorder and made-to-order items will take longer to ship, the estimated time for these items will be included in the listing description.
SHIPPING PROTECTION :
The Sage Vintage recommends that you opt in for Shipping
Protection offered during checkout as we are not responsible for packages once they have been shipped & do not refund for packages lost or held in transit. The shipping protection program is managed by Route partner service and covers loss, damage and theft once the shipment is in transit. By opting out, The Sage Vintage will NOT be liable for shipping mishaps.
If a package is returned to us because of an insufficient/incorrect address, please contact us at email@example.com to arrange a re-ship. The customer is always responsible for any re-shipment costs such as postage + customs fees in this situation.
All orders placed from outside the U.S. may be subject to local taxes, duties, and fees, these are not determined by TSV nor are we responsible for them. We don't accept returns on items because a buyer refuses to pay local fees.
Thank you so much for supporting TSV! At this time we don't accept returns as we are a small business and most of our items are made-to-order.
We do not cancel orders or refund without damaged/defective merchandise.
If an item is damaged or defective, please send pictures of the damage to our email within 7 days of receiving your item(s) to process a return/get a refund.